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TERMS AND CONDITIONS OF SALES AND SERVICES

  • Validity Period
    • Please refer to the expiration date printed on the document. If a longer validity period is required, please contact us to make the necessary arrangement. Prices and availability are subject to change after this period.
  • Pricing
    • Delivery fees and arrangement are not included.
    • All prices quoted are exclusive of taxes unless otherwise stated. Prices are subject to change without prior notice.
  • Payment Terms
    • Full payment must be received prior to the delivery of goods, unless alternative arrangements have been mutually agreed upon. Accepted methods of payment include bank transfer, telegraphic transfer, and credit or debit cards.
  • Delivery
    • The estimated timeframe is between 1 to 2 weeks following the confirmation of your order. Please note that delivery dates are approximate and may be subject to adjustments.
  • Lead Time
    • For items that require manufacturing or special ordering, the production time is generally around 6 to 8 weeks. This is a rough estimate and can fluctuate depending on production and shipping timelines and the availability of suppliers.
  • Product Specifications
    • All products will be manufactured or supplied according to the specifications provided in the quotation. Any changes to the specifications must be agreed upon in writing by both parties.
  • Confidentiality
    • Both parties agree to keep confidential any proprietary information disclosed during the quotation and subsequent order process. This includes, but is not limited to, pricing, product specifications, and business practices. Confidential information shall not be disclosed to any third party without prior written consent from the disclosing party.
  • Force Majeure
    • Neither party shall be liable for any failure or delay in performing its obligations under this quotation if such failure or delay is due to circumstances beyond its control, including but not limited to acts of God, war, terrorism, strikes, labor disputes, government orders, or natural disasters. In such events, the affected shall notify the other party as soon as possible and make reasonable efforts to mitigate the impact of the force majeure event.
  • Liability Limitations
    • The liability of the seller for any claim arising out of this quotation or the products supplied hereunder shall not exceed the total amount paid by the buyer for the products. In no event shall the seller be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits or revenue, even if advised of the possibility of such damages.
  • Product Returns
    • Returns are accepted within 3 working days of delivery, provided the products are in their original condition and packaging. The buyer is responsible for return shipping costs. Replacements will be processed once the returned products are received and inspected.
  • Warranty
    • The warranty for the products is provided by the manufacturers. Any warranty claims must be directed to the respective manufacturers as per their warranty terms and conditions. The seller does not provide any additional warranty.
  • Payment Methods
    • We accept payments via bank transfer and credit/debit card payment. Please include the quotation or invoice reference in the payment transaction for reconciliation purposes and issuance of payment receipt advice.
  • Bank Account details

    •  

    Bank Islam Brunei Darussalam

    Account Name: Petrofes Sdn Bhd

    Account number: 00001010062819

    Swift Code: BIBDBNBB

     

    Baiduri Bank Berhad

     

    Account Name: Petrofes Sdn Bhd

    Account Number: 0200110488332

    Swift Code: BAIDBNBB
  • Pricing Confidentiality
    • The pricing information provided in this quotation is confidential and intended solely for the recipient. The recipient agrees not to disclose the pricing information to any third party without the prior written consent of the seller.
  • Product Liability
    • The seller shall not be liable for any damage or injury caused by the products supplied under this quotation, except to the extent that such damage or injury is caused by the seller's negligence or willful misconduct. The buyer agrees to indemnify and hold the seller harmless from any claims, damages, or expenses arising out of the use or resale of the products, except to the extent that such claims, damages, or expenses are caused by the seller's negligence or willful misconduct.
  • Late Payments
    • In the event of late payment, a late fee of BND50/monthly may be applied to the outstanding balance. The seller reserves the right to withhold delivery of products until full payment is received.
  • Acceptance
    • Acceptance of this quotation constitutes acceptance of the terms and conditions herein.